FAQ

What Is a Giclee Print?

Giclee fine art print refers to a digital reproduction using state of the art inkjet technology. The name comes from the French word Giclee(pronounced Zhee-Clay) that means fine spray”. Not any digital print is a Giclee however, only digital prints that are created on special high resolution printers utilizing specially formulated inks and media under strict printing standards. The media is carried by a spinning roller while infinitely small pixels of rich, vibrant inks are sprayed on it at a very high speed. This renders an amazingly smooth and consistent image true to the original painting or photograph, a superb quality fine art reproduction.

How long will it take for my order to arrive ?

Orders are securely packaged and dispatched in 3 to 5 working days after payment has cleared. UK orders are delivered next day after they are dispatched. International orders are delivered in 5 working days after they are dispacthed. If you need your order faster, you can choose ‘next day dispatch’ which means that you order will be processed and dispacthed within 24 hours and it will be delivered next day after it’s dispacthed (UK orders only). Please note: ORDERS MUST BE PLACED BEFORE 4PM. WE DO NOT POST ANY ITEMS ON WEEKENDS.
If you are not in, a courier will leave a card. If you receive a delivery notice, please contact the courier to arrange an alternative time. Deliveries can arrive at anytime between 9am – 6pm, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.

Can I provide you with an image to print it on canvas?

Yes, please visit the photo on canvas page where you can easily upload your digital image and place an order. If you’re not sure about your image quality or you wish to see how your picture would look in a certain shape e.g. 3 panel, please email it to us at info@canvasline.co.uk and we will be happy to send you a digital sample.
Please note, we cannot accept images that are less than 512k (1/2 MB) or are under as the quality will not be sufficient to achieve a good enlarged image on canvas.

Will printed canvas will look the same as the image I see on my computer screen?

We cannot guarantee the colours will be identical as individual monitor settings/profiles may vary. The colour of printed canvas may be slightly lighter/darker. Furthermore, images may vary slightly, depending on the size you have ordered due to scaling.

What is the best way to maintain my canvas?

To maintain & increase the life span of your canvas do not expose continuous, strong sunlight or moisture. Do not clean your artwork with a wet/damp cloth, use instead a soft sponge or duster lightly on the surface.

How does the shopping cart work?

Similar to a shopping trolley at a supermarket, you can put things in your cart (by clicking on the ‘add to cart button’) without having to buy them. Think of it as a way of remembering things that you are interested in. You are not committed to buy until you take your selected canvases through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the content of your cart carefully before you check out. You can check the contens of your cart at any time by clicking on the “shopping cart” button at the main navigation of the website. If you want to remove something, simply click ‘remove’ button on shoping cart page.
When you have finished shopping click on the ‘view cart, then click on proceed to checkout . You will be then re-directed to Secure credit and debit card payments NOCHEX page and asked for your bank card details.

Is your website secure?

All your payment details are processed by NOCHEX on a secure server (all the information that are passed from your browser to the server is encrypted). A small padlock icon will appear in the status bar of your browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be ‘https://’ It is also worth noting that we will never actually see / receive any of your card details – they are all processed externally via NOCHEX

Which credit/debit cards do you accept?

Visa, Mastercard, Switch, Maestro, Solo and Delta.

What happens if I wish to place an order but would rather not use my credit card online?

Although our credit card processing is totally secure, we will accept a personal cheque, although we have to wait 3-4 days for the cheque to be cleared before proceeding with your order. You can make your payment by phone as well. Please call us if you wish to place an order: 07830383184.

Copyright

By uploading/sending us your image, you are automatically acknowledging that you are the copyright owner of the image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.